Customer FAQ

1. Can I return or exchange my order?
Yes! Returns/exchanges are allowed within 7days for eligible items.

2. How do I exchange an item?
Exchanges can be made for the same product in a different size or any product in the exchange list. If no list, choose any product.

3. How will I get my refund?
Refunds are issued to the original payment method or as store credit within 7–10 business days.

4. What if my product is damaged or wrong?
Contact [connect@cozyclo.com] immediately. We will guide you through replacement or refund.

5. Can I combine multiple orders for return/exchange?
Yes, as long as each order meets eligibility criteria.

6. How can I track my order?
Tracking info is sent via email/SMS once shipped.

7. How is my personal information used?
Used to process orders, provide support, improve services, and send offers (with consent). We do not sell your data.

8. Who can access my information?
Authorized staff, Shopify, payment gateways, courier partners, and legal authorities (if required).

9. Are my payments secure?
All payments are processed securely through trusted gateways. COZYCLO never stores card details.

10. How can I contact COZYCLO for support?
📧 connect@cozyclo.com

WhatsApp - 8000848074