Terms of service

1. Introduction

By using our website or purchasing from COZYCLO, you agree to these Terms & Conditions. These rules ensure a fair and safe shopping experience for all customers.

2. Product Information & Pricing

We strive to provide accurate descriptions, images, and prices. Colors, sizes, and designs may vary slightly due to screen displays or stock changes. Prices can be updated at any time and are confirmed only at checkout.

3. Orders & Payments

Orders are confirmed once payment is successfully processed. COZYCLO reserves the right to cancel orders due to stock unavailability, payment issues, or suspected fraud. Accepted payment methods include UPI, debit/credit cards, wallets, net banking, and cash on delivery (if available).

4. Shipping & Delivery

Orders are usually delivered within [7-14 business days], depending on your location and courier service. External factors like weather, holidays, or courier delays may affect delivery timelines. Tracking information will be provided once your order ships.

5. Returns, Exchanges & Refunds

  • Returns or exchanges are accepted within 7–15 days for eligible products.

  • Items such as innerwear, sale items, and customized products cannot be returned.

  • Exchanges can be made for the same product in a different size or any product listed in our exchange section. If no list is available, you may select any product you prefer.

  • If the exchanged item costs more, you pay the difference; if it costs less, the balance is provided as store credit.

  • Refunds are processed to the original payment method or as store credit within 7–10 business days.

6. Promotions & Discounts

Promotions, discount codes, and sale items are subject to specific terms. They cannot be combined unless explicitly stated, and some items may be non-refundable.

7. Intellectual Property

All content, logos, designs, and images on this website belong to COZYCLO. Unauthorized use, reproduction, or distribution is prohibited.

8. Limitation of Liability

COZYCLO is not responsible for indirect damages, including delays, lost data, or lost profits. Our liability is limited to the total value of the product purchased.

9. Force Majeure

COZYCLO is not liable for delays or failures caused by events beyond our control, including natural disasters, strikes, pandemics, or courier disruptions.

10. Governing Law

These Terms & Conditions are governed by the laws of India.

11. Updates to Terms

COZYCLO may update these Terms & Conditions at any time. Continued use of the website constitutes acceptance of the updated terms.